Responsible Gaming Code of Conduct


Venue commitment to Responsible GamblingMarch 2009

This venue is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this.

Responible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.

This message is displayed at the entrance to the gaming room and/or at the cashier`s station in the gaming room. The message is also displayed in the venue where Club Keno is sold.

Availability of the Code of Conduct

This code will be made available in written form, including in major commiunity languages, to customers upon request. A sign advising customers of this is displayed at the gaming room entrance or the cashier`s station in the gaming room.

The Code will also be available in community languages on the venue`s website.

Languages; Greek, Italian, Vietnamese, Chinese, Arabic, Turkish, Spanish.

Please click on the following links to download the Code.

Code of conduct - English

Code of conduct - Greek

Code of conduct - Italian

Code of conduct - Vietnamese

Code of conduct - Chinese

Code of conduct - Arabic

Code of conduct - Turkish

Code of Conduct - Spanish

For further information regarding responible gambling please see the following government websites

Understanding Money www.understandingmoney.gov.au

Problem gambling support website www.problemgambling.vic.gov.au